Three (and a half) Knowledge things we learnt this week

1) Enabling Article Management Once upon a time whilst troubleshooting how knowledge articles display in salesforce communities, the support team enabled “Article Management” setting within Content Management. That seemed to sort some of the issues faced but what we soon learnt was that when support enabled this for you, there was something else you should’ve Read more about Three (and a half) Knowledge things we learnt this week[…]

Hit the Roadmap

This year’s Dreamforce was my first, and it was as interesting, fun, frantic, overwhelming and worthwhile as I’d expected. But one thing I didn’t expect from the event was to learn so much about what is on Salesforce’s roadmap for their next few releases. Parker Harris’ True To The Core and a host of product-specific Read more about Hit the Roadmap[…]