Changes to Social Studio & Customer Service

Although gutted to wake up earlier in the year to the news of the Social Specialist Certification was going away (being one of the 2 achieved last year, sniff…) Alright, enough of the tiny violin! We always talk about the core Salesforce platform when it’s release prep time. But this time I want to take Read more about Changes to Social Studio & Customer Service[…]

Pardot, Cheese Consumption & Good News

Off the back of the “Three (and a half) Pardot things we learned this week” post over the Xmas week, we will now tackle some questions on the Pardot application itself. To be fair I should have started there. I do love Pardot, it’s a very easy application to get started. Salesforce differentiates it from Read more about Pardot, Cheese Consumption & Good News[…]

Welcome to Salesforce1

Happy New Year & Welcome to Salesforce1 Happy New Year, it looks like the dust has finally settled after November’s Dreamforce and we are left with one thing in our spinning in our heads, Salesforce1. If your New Year’s resolution is learn more about Salesforce1 then here is quick take on Salesforce1. Salesforce always have Read more about Welcome to Salesforce1[…]