The Context – Imagine an org with… 100% clicks no code 200+ users High service volume To add to this, the org wants to expand the use of cases within communities and have the ability to communicate asynchronously within the case context bidirectionally with the customer. So far so good, right? But… The Challenge A) Visually Read more about Donald Duck in Mathmagic Land Community Flow[…]
Have you made the jump to Lightning yet? No, seriously, have you? It can sometimes be tough to separate the Salesforce spin from the cold, hard reality of what’s going on in real-world orgs – so it’s hard for us to have a true idea of how many of our readers will have made the Read more about Make the Jump from JavaScript[…]
A few weeks back, Mike told you that – for him – Summer couldn’t come soon enough. Well, luckily for him and for you, the wait is almost over. So as both the season and its associated Summer ’18 release approach, it’s time for our traditional Salesforce Weekly video post exploring just a few of Read more about Release In Action: Summer ’18 [Video][…]
“Hello, my name is Chris Edwards, and I never used to like Brussels sprouts.” It’s not the most traditional opening line for a user group presentation, I will admit, but this is how I began my talk to the London Admin User Group earlier tonight. So why was I stood there, sweating in the London heat on Read more about Why Lightning Experience is like Brussels Sprouts[…]