Welcome to an article about articles 🙂 We had good fun discovering Einstein Analytics recently. One of the use cases that seemed to take longer than expected was to provide a visual dashboard to a content manager about the consumption of knowledge articles. The context for it was to be able to organise the workload Read more about Trending Snapshot with Einstein Analytics[…]
1) Enabling Article Management Once upon a time whilst troubleshooting how knowledge articles display in salesforce communities, the support team enabled “Article Management” setting within Content Management. That seemed to sort some of the issues faced but what we soon learnt was that when support enabled this for you, there was something else you should’ve Read more about Three (and a half) Knowledge things we learnt this week[…]
Well, you don’t have to be the brainiest admin out there to work out from the title that this commandment is about Trailhead. Sort of. What we want to talk about here is really using things like Trailhead as the jumping-off point for embarking on your own personalised learning journey for you and your org. So while Read more about Admin Commandment #6: An Awesome Admin should always… blaze their own learning trail![…]