The Context – Imagine an org with… 100% clicks no code 200+ users High service volume To add to this, the org wants to expand the use of cases within communities and have the ability to communicate asynchronously within the case context bidirectionally with the customer. So far so good, right? But… The Challenge A) Visually Read more about Donald Duck in Mathmagic Land Community Flow[…]
Hello, you lot. It’s my first blog post of 2019, so I guess I should say two things: 1) Happy New Year, and 2) Poor you, having to read my inanities once more to really bring you back down to earth after the holidays. But I honestly think that this week’s inanities might just help Read more about What’s Hours is Yours[…]
Following on from our travel blog few weeks back **beeeep** Alright, I admit it… it is not a travel blog (yet!) One of the wonders of this community is having the chance (and excuse) to go all over the world. In part 1 whilst making you jealous of my lovely trip to Japan, I took the opportunity Read more about I love Japan! Part 2[…]
I’m back! You may be relieved to hear that after 6 weeks of weekly Chris and Mike posts, ha! Seriously guys, big thanks for holding the fort and with great insightful content. Back to reality with trillion things waiting for me, but I must admit it has been awesome: a full month of 100% disconnection, Read more about I love Japan![…]
Time indeed flies when you are having fun! I can’t believe it has been already over a month since my ‘weekend break‘ to India. Yes, literally, I flew over to India (9.5h flight) for 3 days 🙂 As mentioned in the previous post I was honoured to be invited as prominent speaker to Hyderabad Trailblazin the newest to Read more about Trailblazing in Hyderabad[…]
Following on from one of my favourite themes – Salesforce-y events – but on a slight contrary tangent from last week’s post… When I came back from Barcelona off the back of dreamOle I was asked for my ‘why’ and about the benefits of getting involved in stuff like this. As yes it does take some Read more about Salesforcey Events – Get Involved (and Speak)![…]
The biggest event on the Salesforce calendar – Dreamforce – is now only four months away. Registration isn’t officially open yet, but you can get yourself booked in right now if you know where to look. Let’s just say that Salesforce left the registration site’s back door open, or at least left a note on Read more about How to Do Dreamforce Remotely[…]
#dreamole18 @appexchange #demoJam Congrats @BlackbirdLTD and thank you all participants to make today happen! Thank you awesome hosts @jhoskins & @julipool & most importantly thank you attendees to be the reason or this second edition and more to come! pic.twitter.com/fDoiyAEjEl — Ines Garcia ☁ (@Inescapinezka) April 27, 2018 I can’t believe it’s already over! The Read more about My #dreamOle18 Highlights[…]
Once upon a time, at the centre of the universe was a city called London. This was the hub of activity for all things Salesforce… It started with developers coming together once a month and soon we had all different types of groups covering bases like Admins and Women in tech. Slowly but surely people Read more about A Tale of Two Cities[…]
It’s back to reality for me this week, after being invited over to Granada for a megamix community group meetup, where I had the opportunity to present a digest and some thoughts and demos on Pardot and Social Studio. It was really great to have the opportunity to meet some of the members of the Read more about Grab your Blazer, it’s time to hit the Trail[…]