Trending Snapshot with Einstein Analytics

Welcome to an article about articles 🙂 We had good fun discovering Einstein Analytics recently. One of the use cases that seemed to take longer than expected was to provide a visual dashboard to a content manager about the consumption of knowledge articles. The context for it was to be able to organise the workload Read more about Trending Snapshot with Einstein Analytics[…]

The (festive season) Yōkai of Past, Present & Future

Happy new year ahead! You may be wondering about the title, so here’s some context. Typically there’s the Christmas Carol of the Spirits of Christmas, 3 to be exact: being the ghost of the past, the one of the present and then the future; the story goes something like this… each one takes Scrooge on Read more about The (festive season) Yōkai of Past, Present & Future[…]

Three (and a half) Knowledge things we learnt this week

1) Enabling Article Management Once upon a time whilst troubleshooting how knowledge articles display in salesforce communities, the support team enabled “Article Management” setting within Content Management. That seemed to sort some of the issues faced but what we soon learnt was that when support enabled this for you, there was something else you should’ve Read more about Three (and a half) Knowledge things we learnt this week[…]

Communities: The HUB’s move to Lightning!

We have covered many lightning posts and so we know the many reasons to make the move, so join us now: #BetterInLightning. And of course leading by example, the recent news from Salesforce is; The Power of Us Hub is transitioning to Lightning in April! (Aka Hub 2.0 – internally)   You may be wondering Read more about Communities: The HUB’s move to Lightning![…]

Donald Duck in Mathmagic Land Community Flow

The Context – Imagine an org with… 100% clicks no code 200+ users High service volume To add to this, the org wants to expand the use of cases within communities and have the ability to communicate asynchronously within the case context bidirectionally with the customer. So far so good, right? But… The Challenge A) Visually Read more about Donald Duck in Mathmagic Land Community Flow[…]

I love Japan! Part 2

Following on from our travel blog few weeks back **beeeep** Alright, I admit it… it is not a travel blog (yet!) One of the wonders of this community is having the chance (and excuse) to go all over the world. In part 1 whilst making you jealous of my lovely trip to Japan, I took the opportunity Read more about I love Japan! Part 2[…]

I love Japan!

I’m back! You may be relieved to hear that after 6 weeks of weekly Chris and Mike posts, ha! Seriously guys, big thanks for holding the fort and with great insightful content. Back to reality with trillion things waiting for me, but I must admit it has been awesome: a full month of 100% disconnection, Read more about I love Japan![…]

Getting started with the Salesforce CLI – Part 3

Well, we know two things to be true: we promised more on the Salesforce CLI, and we promised to stay true to our name and publish content weekly – so here I am bringing you yet more Salesforce CLI! This time we are going to dive into the sfdx force:apex command and explore these capabilities in more Read more about Getting started with the Salesforce CLI – Part 3[…]

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Getting started with the Salesforce CLI – Part 2

Ready to continue our journey into the world of Salesforce CLI? If you can write Salesforce formulas and build complex flows you can handle this …but most importantly you can use this to manage your orgs way more efficiently and quickly once you leave the UI behind. Missed Part 1 of this series? Well here Read more about Getting started with the Salesforce CLI – Part 2[…]

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Getting Started with the Salesforce Command Line

Every day is a command line day for me these days, and it’s incredibly fun, addictive and easier than you think. In the now infamous words of Mr Peter Chittum: “Do Not Fear the Command Line” Of course, I am talking a bit more than just Command Lines in general here – I am talking Read more about Getting Started with the Salesforce Command Line[…]