Salesforce DevOps?! Part 2

In Part 1 we covered the basic concepts of what DevOps is. Now, these articles were inspired after finishing the book Accelerate, The Science of Lean Software and DevOps by Gene Kim, Jez Humble, and Nicole Forsgren. From the research of the State Of DevOps, they have learnt there are capabilities, as enablers, to build Read more about Salesforce DevOps?! Part 2[…]

Salesforce DevOps?! Part 1

I’ve read recently Accelerate, The Science of Lean Software and DevOps by Gene Kim, Jez Humble, and Nicole Forsgren. This book explains how DevOps emerged, to solve building secure, resilient, rapidly evolving distributed systems at scale; and which capabilities paradigm to focus on to continuously drive improvement. All research based from surveys from the State Read more about Salesforce DevOps?! Part 1[…]

VSCodeExtensionsMartketPlace

10 VS Code Extensions that will supercharge your Salesforce development

Some of you may have been wondering what has happened to Mike and even Chris, why such a long hiatus? There is no single reason or easy explanation other than life. Let’s just say various life challenges converged. As part of tackling life’s challenges, I’ve been looking at ways to be more productive with my Read more about 10 VS Code Extensions that will supercharge your Salesforce development[…]

Trending Snapshot with Einstein Analytics

Welcome to an article about articles 🙂 We had good fun discovering Einstein Analytics recently. One of the use cases that seemed to take longer than expected was to provide a visual dashboard to a content manager about the consumption of knowledge articles. The context for it was to be able to organise the workload Read more about Trending Snapshot with Einstein Analytics[…]

The (festive season) Yōkai of Past, Present & Future

Happy new year ahead! You may be wondering about the title, so here’s some context. Typically there’s the Christmas Carol of the Spirits of Christmas, 3 to be exact: being the ghost of the past, the one of the present and then the future; the story goes something like this… each one takes Scrooge on Read more about The (festive season) Yōkai of Past, Present & Future[…]

Three (and a half) Knowledge things we learnt this week

1) Enabling Article Management Once upon a time whilst troubleshooting how knowledge articles display in salesforce communities, the support team enabled “Article Management” setting within Content Management. That seemed to sort some of the issues faced but what we soon learnt was that when support enabled this for you, there was something else you should’ve Read more about Three (and a half) Knowledge things we learnt this week[…]

Communities: The HUB’s move to Lightning!

We have covered many lightning posts and so we know the many reasons to make the move, so join us now: #BetterInLightning. And of course leading by example, the recent news from Salesforce is; The Power of Us Hub is transitioning to Lightning in April! (Aka Hub 2.0 – internally)   You may be wondering Read more about Communities: The HUB’s move to Lightning![…]

Donald Duck in Mathmagic Land Community Flow

The Context – Imagine an org with… 100% clicks no code 200+ users High service volume To add to this, the org wants to expand the use of cases within communities and have the ability to communicate asynchronously within the case context bidirectionally with the customer. So far so good, right? But… The Challenge A) Visually Read more about Donald Duck in Mathmagic Land Community Flow[…]

I love Japan! Part 2

Following on from our travel blog few weeks back **beeeep** Alright, I admit it… it is not a travel blog (yet!) One of the wonders of this community is having the chance (and excuse) to go all over the world. In part 1 whilst making you jealous of my lovely trip to Japan, I took the opportunity Read more about I love Japan! Part 2[…]

I love Japan!

I’m back! You may be relieved to hear that after 6 weeks of weekly Chris and Mike posts, ha! Seriously guys, big thanks for holding the fort and with great insightful content. Back to reality with trillion things waiting for me, but I must admit it has been awesome: a full month of 100% disconnection, Read more about I love Japan![…]