The (festive season) Yōkai of Past, Present & Future

Happy new year ahead! You may be wondering about the title, so here’s some context. Typically there’s the Christmas Carol of the Spirits of Christmas, 3 to be exact: being the ghost of the past, the one of the present and then the future; the story goes something like this… each one takes Scrooge on Read more about The (festive season) Yōkai of Past, Present & Future[…]

Three (and a half) Knowledge things we learnt this week

1) Enabling Article Management Once upon a time whilst troubleshooting how knowledge articles display in salesforce communities, the support team enabled “Article Management” setting within Content Management. That seemed to sort some of the issues faced but what we soon learnt was that when support enabled this for you, there was something else you should’ve Read more about Three (and a half) Knowledge things we learnt this week[…]

Trailblazing is to Inspect & Adapt

We have a bit of a theme going on here: Agile. I must admit that may be my fault! Being a Trailblazer is being a person who is the first to do something; an innovator. And to be an innovator in our ever-changing environment you need to ‘inspect & adapt’. Especially now, as things change Read more about Trailblazing is to Inspect & Adapt[…]

Nicknames: An Open Letter to a Salesforce Product Manager

This post is not only for the Communities Product Manager but to anyone that may be using Salesforce Communities products to date. To give it some context, this refers to the General Data Protection Regulation (GDPR) where as a data controller, a company using the Communities product (and/or any product really), has the responsibility to comply with Read more about Nicknames: An Open Letter to a Salesforce Product Manager[…]

Three (and a half) Social Studio things we learnt this week

Time for another round of the “Three (and a half) things we learnt this week”! This time it’s all about Social Studio recent findings:   1) Hidden Posts You can hide a Facebook or Twitter post in Social Studio on the sections of Engage or Analyze. I often find that it’s a way for users Read more about Three (and a half) Social Studio things we learnt this week[…]

Donald Duck in Mathmagic Land Community Flow

The Context – Imagine an org with… 100% clicks no code 200+ users High service volume To add to this, the org wants to expand the use of cases within communities and have the ability to communicate asynchronously within the case context bidirectionally with the customer. So far so good, right? But… The Challenge A) Visually Read more about Donald Duck in Mathmagic Land Community Flow[…]

Three (and a half) Pardot things we learned this week

It’s festive season time and, to some, a bit of head space time between family, friends and cooking duties which we can use for other things, which leads us to the: And this time they’re all Pardot related. 1) Specific Page Actions wins In Pardot you have the ability to use wildcards to set up Read more about Three (and a half) Pardot things we learned this week[…]

Build your own Lightning Component

Christmas is almost here: 4 days and counting! How about getting into the pre-Christmas spirit by building your very own Lightning Component? Why are we doing this? My current projects all involve building solutions which are centred around an application – an application for a consumer mortgage or an application for a business loan – Read more about Build your own Lightning Component[…]

A Call to Action – For You & Your Peers!

Here at the BBC of the Salesforce blogosphere (BBC = British, British, Catalan) we try not to reuse and rephrase content from elsewhere, and when we do refer to something from out there in the real world, we certainly aim to give it our own unique spin. This post is no different, but the thing Read more about A Call to Action – For You & Your Peers![…]

Getting started with Salesforce DX & CLI

Did you think we were done with the CLI? Well, there is plenty more to come and learn. This time we start combining what we have been learning in the command line (CLI) with VScode and Scratch Orgs Here is the summary of what you will learn: Quick Recap on the series to date Key Read more about Getting started with Salesforce DX & CLI[…]