Get the most out of your Super Messages

Who doesn’t enjoy unfolding Salesforce comercial contracts? One of the items I have found myself trying to decrypt recently are how exactly ‘Super Messages’ are consumed, something that would be one part of your contact if you use Marketing Cloud. Super Messages are any type of message sent to a customer including an email, CloudPage Read more about Get the most out of your Super Messages[…]

Am I Dreamin’? (Japan, I love you!)

Time flies when you are having fun! Right? I can’t believe it’s already over! Earlier this year I had the pleasure to be at http://www.JapanDreamin.com, and in 2020 – a big year for the country! This community conference started last year, and this one opened up internationally, I was so glad to be asked to Read more about Am I Dreamin’? (Japan, I love you!)[…]

Release Spring’20 Goodies

Once upon a time… we were told that Lightning was coming. Another year and another release is here, and of course is a Lightning super-powered one. Maybe the product teams have sharpened all Lightning related stuff by now and now we can see that the framework has enabled a real speed to market! Here couple Read more about Release Spring’20 Goodies[…]

The (festive season) Yōkai of Past, Present & Future

Happy new year ahead! You may be wondering about the title, so here’s some context. Typically there’s the Christmas Carol of the Spirits of Christmas, 3 to be exact: being the ghost of the past, the one of the present and then the future; the story goes something like this… each one takes Scrooge on Read more about The (festive season) Yōkai of Past, Present & Future[…]

Three (and a half) Knowledge things we learnt this week

1) Enabling Article Management Once upon a time whilst troubleshooting how knowledge articles display in salesforce communities, the support team enabled “Article Management” setting within Content Management. That seemed to sort some of the issues faced but what we soon learnt was that when support enabled this for you, there was something else you should’ve Read more about Three (and a half) Knowledge things we learnt this week[…]

Dreamforce ’19 Digest: My Highlights

And back to the UK, it’s cold here! In brief, I admit I had a blast at Dreamforce this year! It was great to: 1) Showcase HIVE and the teams that I’m doing quite a bit of work with, at the developer keynote. Which had a whole chapter as part of the technology announcements for Read more about Dreamforce ’19 Digest: My Highlights[…]

It’s time to hit the trail, for real!

This year at Londons Calling the keynote was rather awakening, at hands of Dr. Anastasia Dedyukhina. I was lucky enough to be one of the few that got a signed copy of her book. Homo Distractus is a book to help you claim back your attention, time and energy; or at least understand why it is Read more about It’s time to hit the trail, for real![…]

Nicknames: An Open Letter to a Salesforce Product Manager

This post is not only for the Communities Product Manager but to anyone that may be using Salesforce Communities products to date. To give it some context, this refers to the General Data Protection Regulation (GDPR) where as a data controller, a company using the Communities product (and/or any product really), has the responsibility to comply with Read more about Nicknames: An Open Letter to a Salesforce Product Manager[…]

Reimagining the IdeaExchange in Prague!

I must have already mentioned how happy I am to be a #DigitalNomad! Not only about the work that I do but to have the wonderful opportunity to travel around and discover the world ( one bite at a time 🙂 ) Just couple weeks ago I was in the lovely Prague for first time Read more about Reimagining the IdeaExchange in Prague![…]

Three (and a half) Social Studio things we learnt this week

Time for another round of the “Three (and a half) things we learnt this week”! This time it’s all about Social Studio recent findings:   1) Hidden Posts You can hide a Facebook or Twitter post in Social Studio on the sections of Engage or Analyze. I often find that it’s a way for users Read more about Three (and a half) Social Studio things we learnt this week[…]