Donald Duck in Mathmagic Land Community Flow

The Context – Imagine an org with… 100% clicks no code 200+ users High service volume To add to this, the org wants to expand the use of cases within communities and have the ability to communicate asynchronously within the case context bidirectionally with the customer. So far so good, right? But… The Challenge A) Visually Read more about Donald Duck in Mathmagic Land Community Flow[…]

Pardot, Cheese Consumption & Good News

Off the back of the “Three (and a half) Pardot things we learned this week” post over the Xmas week, we will now tackle some questions on the Pardot application itself. To be fair I should have started there. I do love Pardot, it’s a very easy application to get started. Salesforce differentiates it from Read more about Pardot, Cheese Consumption & Good News[…]

Three (and a half) Pardot things we learned this week

It’s festive season time and, to some, a bit of head space time between family, friends and cooking duties which we can use for other things, which leads us to the: And this time they’re all Pardot related. 1) Specific Page Actions wins In Pardot you have the ability to use wildcards to set up Read more about Three (and a half) Pardot things we learned this week[…]

I love Japan! Part 2

Following on from our travel blog few weeks back **beeeep** Alright, I admit it… it is not a travel blog (yet!) One of the wonders of this community is having the chance (and excuse) to go all over the world. In part 1 whilst making you jealous of my lovely trip to Japan, I took the opportunity Read more about I love Japan! Part 2[…]

A Call to Action – For You & Your Peers!

Here at the BBC of the Salesforce blogosphere (BBC = British, British, Catalan) we try not to reuse and rephrase content from elsewhere, and when we do refer to something from out there in the real world, we certainly aim to give it our own unique spin. This post is no different, but the thing Read more about A Call to Action – For You & Your Peers![…]

I love Japan!

I’m back! You may be relieved to hear that after 6 weeks of weekly Chris and Mike posts, ha! Seriously guys, big thanks for holding the fort and with great insightful content. Back to reality with trillion things waiting for me, but I must admit it has been awesome: a full month of 100% disconnection, Read more about I love Japan![…]

Embrace Negative Reviews

You may have already read in Chris’ post ‘How to Do Dreamforce Remotely‘ which is helpful especially for me as this year Dreamforce is a no-no, the main reason is well… I’m getting married a week after 🙂 Even though my high levels of FOMO, I’m trying to be logically about it: travelling across the Read more about Embrace Negative Reviews[…]

Time for Winter Wonders

With this being the temperature outside in London, and the lack of precipitation, it is difficult to think about winter. Yet the Salesforce Winter ’19 production release is just around the corner! I was preparing my take on what Chris kicked off earlier this year – the “Salesforce Weekly Bright Ideas” series – when then Read more about Time for Winter Wonders[…]

Trailblazing in Hyderabad

Time indeed flies when you are having fun! I can’t believe it has been already over a month since my ‘weekend break‘ to India. Yes, literally, I flew over to India (9.5h flight) for 3 days 🙂 As mentioned in the previous post I was honoured to be invited as prominent speaker to Hyderabad Trailblazin  the newest to Read more about Trailblazing in Hyderabad[…]