Create Your Own Workflow Agile App in Salesforce

Get ready, this article is slightly longer and can be hands on if you want to follow along. As an Agile Coach I have tried to spill out some thinking behind the structures and decisions. As Salesforce professionals we have all sorts of types of work coming our way, and having a one dimensional structured Read more about Create Your Own Workflow Agile App in Salesforce[…]

Summer, Summer, Release Time!

The Salesforce Summer ’22 Release Notes are here! Here some of the things that have caught my attention: Reports get Median! Now in Salesforce core report functions we have a new addition to the Sum, Min, Max and Avg. Median is here! The common misconception we have in general is that average and median are Read more about Summer, Summer, Release Time![…]

The Superpower of Visuals

“Unless our words, concepts and ideas are hooked onto an image, they will go in one ear, sail through the brain, and go out of the other ear. Words are processed by our short-term memory where we can only retain about seven bits of information… Images on the other hand go directly into long-term memory Read more about The Superpower of Visuals[…]

Three and a half B2C Commerce (SFCC) things we’ve learned this week

0.5) B2C, B2B, B2B2C, B2C Lightning? Is this a riddle? No, those are branding changes on this and related clouds. Let me try to clarify once and for all (until the next rebranding?). B2B is native commerce platform, which comes from the CloudCraze acquisition based on Experienced Cloud (previously named Community Cloud). The common term Read more about Three and a half B2C Commerce (SFCC) things we’ve learned this week[…]

No Power, no Party?

Debatable. Let me tell you my recent experience, I was out of electricity from Friday because of the Eunice & co storms in the UK. There was some serious damage around where I live, including some snapped cables, we had to stay put and hope for the best. Over the course of these days we Read more about No Power, no Party?[…]

The Salesforce (or anything) newbie fallacy

Over the years, time and time again, I find along the way peers that go through these motions: When you get either a stubborn resistance or a high uncertainty from discussions, do you consider that you are in fact confronted by the Dunning-Kruger effect? This is the fallacy of thinking that ones knows a lot, Read more about The Salesforce (or anything) newbie fallacy[…]

3 under 30: boost your meetings!

We are used to conventional structures when we come together to discuss something. And discussing things is the most part of our days as Salesforce professionals: new ideas, requirements, challenges, demos, options, alignment, troubleshooting, design, training… The ways we often operate is that the overarching structure is either too inhibiting – think of things like: Read more about 3 under 30: boost your meetings![…]

Winter’22 Release is coming!

With a whopping 556 pages of release, we see more than 10% is the table of contents, and around another 10% is Tableau CRM, so what does that tell us? First things first, we feel compelled to stress the importance of preparation for something coming soon: enforced Multi-Factor Authentication (MFA). The topic deserves its own Read more about Winter’22 Release is coming![…]