Mind The Product

Grab you agile hat, let’s wear it for a bit… Continuing our agile post tags this time we’re thinking about product. What ever we developing in essence it’s core is a product. Product management is a hotter topic than ever, I believe that moving from project-based thinking to product-based thinking is an essential part of delivering a Read more about Mind The Product[…]

Changes to Social Studio & Customer Service

Although gutted to wake up earlier in the year to the news of the Social Specialist Certification was going away (being one of the 2 achieved last year, sniff…) Alright, enough of the tiny violin! We always talk about the core Salesforce platform when it’s release prep time. But this time I want to take Read more about Changes to Social Studio & Customer Service[…]

Donald Duck in Mathmagic Land Community Flow

The Context – Imagine an org with… 100% clicks no code 200+ users High service volume To add to this, the org wants to expand the use of cases within communities and have the ability to communicate asynchronously within the case context bidirectionally with the customer. So far so good, right? But… The Challenge A) Visually Read more about Donald Duck in Mathmagic Land Community Flow[…]

Pardot, Cheese Consumption & Good News

Off the back of the “Three (and a half) Pardot things we learned this week” post over the Xmas week, we will now tackle some questions on the Pardot application itself. To be fair I should have started there. I do love Pardot, it’s a very easy application to get started. Salesforce differentiates it from Read more about Pardot, Cheese Consumption & Good News[…]

Three (and a half) Pardot things we learned this week

It’s festive season time and, to some, a bit of head space time between family, friends and cooking duties which we can use for other things, which leads us to the: And this time they’re all Pardot related. 1) Specific Page Actions wins In Pardot you have the ability to use wildcards to set up Read more about Three (and a half) Pardot things we learned this week[…]

I love Japan! Part 2

Following on from our travel blog few weeks back **beeeep** Alright, I admit it… it is not a travel blog (yet!) One of the wonders of this community is having the chance (and excuse) to go all over the world. In part 1 whilst making you jealous of my lovely trip to Japan, I took the opportunity Read more about I love Japan! Part 2[…]

A Call to Action – For You & Your Peers!

Here at the BBC of the Salesforce blogosphere (BBC = British, British, Catalan) we try not to reuse and rephrase content from elsewhere, and when we do refer to something from out there in the real world, we certainly aim to give it our own unique spin. This post is no different, but the thing Read more about A Call to Action – For You & Your Peers![…]

I love Japan!

I’m back! You may be relieved to hear that after 6 weeks of weekly Chris and Mike posts, ha! Seriously guys, big thanks for holding the fort and with great insightful content. Back to reality with trillion things waiting for me, but I must admit it has been awesome: a full month of 100% disconnection, Read more about I love Japan![…]

Embrace Negative Reviews

You may have already read in Chris’ post ‘How to Do Dreamforce Remotely‘ which is helpful especially for me as this year Dreamforce is a no-no, the main reason is well… I’m getting married a week after 🙂 Even though my high levels of FOMO, I’m trying to be logically about it: travelling across the Read more about Embrace Negative Reviews[…]