Virtual Dreamin ’20

Who would have said that this conference would have arrived in such a timely manner?! Back at DF’19 I was profusely congratulating Rakesh, Amit and Jitendra for this idea of a community-led virtual conference. Back in May we had the first VirtualDreamin! In brief: 3 speaker tracks running over 24 hours, and completely free! So Read more about Virtual Dreamin ’20[…]

Trending Snapshot with Einstein Analytics

Welcome to an article about articles 🙂 We had good fun discovering Einstein Analytics recently. One of the use cases that seemed to take longer than expected was to provide a visual dashboard to a content manager about the consumption of knowledge articles. The context for it was to be able to organise the workload Read more about Trending Snapshot with Einstein Analytics[…]

Lightning Enterprise Transition

Recently I’ve been involved with a Lightning Transition for an enterprise size Salesforce customer, as unfortunately I still hear that some enterprise organisations haven’t yet made the move. So here goes with some of the process and learnings from my recent involvement in doing so. Context Once upon a time… it started 17/Apr/18 2:43 PM, Read more about Lightning Enterprise Transition[…]

Get the most of your Contacts allowance

From the recent exercise of unfolding Salesforce comercial contracts for Marketing Cloud, we spoke about the concept of Supermessages and how to streamline the use. https://salesforceweek.ly/2020/03/get-the-most-out-of-your-super-messages.html In doing so, it also unfolded how Contacts works and are counted. And with it some of the things you may want to bear in mind in Marketing Cloud Read more about Get the most of your Contacts allowance[…]

London’s Calling ’20 Reimagined

I’m very lucky to globe trot around with Salesforce community-led conferences, aka Dreamin’ events. Here are just a few recent adventures: Japan Dreamin ’20 Czech Dreamin ’19 YeurDreamin ’19 DreamOle ’19 Hyderabad Trailblazin ’18 … Not only these, but here are a few more rambles around the world that I have got to attend thanks Read more about London’s Calling ’20 Reimagined[…]

Get the most out of your Super Messages

Who doesn’t enjoy unfolding Salesforce comercial contracts? One of the items I have found myself trying to decrypt recently are how exactly ‘Super Messages’ are consumed, something that would be one part of your contact if you use Marketing Cloud. Super Messages are any type of message sent to a customer including an email, CloudPage Read more about Get the most out of your Super Messages[…]

Am I Dreamin’? (Japan, I love you!)

Time flies when you are having fun! Right? I can’t believe it’s already over! Earlier this year I had the pleasure to be at http://www.JapanDreamin.com, and in 2020 – a big year for the country! This community conference started last year, and this one opened up internationally, I was so glad to be asked to Read more about Am I Dreamin’? (Japan, I love you!)[…]

Release Spring’20 Goodies

Once upon a time… we were told that Lightning was coming. Another year and another release is here, and of course is a Lightning super-powered one. Maybe the product teams have sharpened all Lightning related stuff by now and now we can see that the framework has enabled a real speed to market! Here couple Read more about Release Spring’20 Goodies[…]

The (festive season) Yōkai of Past, Present & Future

Happy new year ahead! You may be wondering about the title, so here’s some context. Typically there’s the Christmas Carol of the Spirits of Christmas, 3 to be exact: being the ghost of the past, the one of the present and then the future; the story goes something like this… each one takes Scrooge on Read more about The (festive season) Yōkai of Past, Present & Future[…]

Three (and a half) Knowledge things we learnt this week

1) Enabling Article Management Once upon a time whilst troubleshooting how knowledge articles display in salesforce communities, the support team enabled “Article Management” setting within Content Management. That seemed to sort some of the issues faced but what we soon learnt was that when support enabled this for you, there was something else you should’ve Read more about Three (and a half) Knowledge things we learnt this week[…]