The Salesforce (or anything) newbie fallacy

Over the years, time and time again, I find along the way peers that go through these motions:

When you get either a stubborn resistance or a high uncertainty from discussions, do you consider that you are in fact confronted by the Dunning-Kruger effect?

This is the fallacy of thinking that ones knows a lot, at the point of knowing the very least. It is only through self-awareness and genuine exploration of the topic that you learn more and actually develop your knowledge.

We all go through these motions when we learn something new, at the start something clicks, there are patterns, trends, similarities to previous knowledge.

When learning Salesforce may look like this:

As the graph tries to depict, the tendency we have is that as we go through a journey of learning, our knowledge only skyrockets later on. We need time to explore before we come to any certain conclusions.

And you know what? That’s OK! The Salesforce ecosystem keeps expanding and expanding, therefore our horizons and minds should do so too!

So what can do to help ourselves in this journey? Here I call for collaboration:

Diverse teams
prompt exploration.

Groups of people can outperform individuals. In which decade do you work?

We as a group can outperform as a team as long as we avoid groupthink. This is an easy trap to fall into because maintaining harmony is a natural instinct.

After all, in the work that we do, we do know that there is always more than one way to achieve something. You need more than one idea put forward by the group for a full exploration. To open our minds, to enrich each others ideas.

So try this:

  • Observe: does everyone have the opportunity to chip in? how can you invite others?
  • Reflect: how did we solve similar things in the past? how did that go? what can we learn from it? what can we advance from it?
  • Prompt: you can ask, what would be one more way? which other functionality we could leverage? what could be one more option?

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