There’s a new year ahead and of course tons of stuff to get involved in, in the community. One of the ways I thoroughly enjoy doing this is by being part of the community-led conferences. Check out the ones already published for 2019. Last year for me were London’s Calling of course supporting where I call home Read more about DreamOlé Infographic & 2019 Preview[…]
The Context – Imagine an org with… 100% clicks no code 200+ users High service volume To add to this, the org wants to expand the use of cases within communities and have the ability to communicate asynchronously within the case context bidirectionally with the customer. So far so good, right? But… The Challenge A) Visually Read more about Donald Duck in Mathmagic Land Community Flow[…]
Hello, you lot. It’s my first blog post of 2019, so I guess I should say two things: 1) Happy New Year, and 2) Poor you, having to read my inanities once more to really bring you back down to earth after the holidays. But I honestly think that this week’s inanities might just help Read more about What’s Hours is Yours[…]
Off the back of the “Three (and a half) Pardot things we learned this week” post over the Xmas week, we will now tackle some questions on the Pardot application itself. To be fair I should have started there. I do love Pardot, it’s a very easy application to get started. Salesforce differentiates it from Read more about Pardot, Cheese Consumption & Good News[…]